Reference

How qq999 Protects Your Privacy

When you open an account at qq999, your personal information—from your first deposit via DANA, OVO, GoPay or QRIS through to your withdrawal requests—stays secure and private.

Account & payment data encryptedWithdrawal verification transparentNo third-party data sharing without consent
qq999 How qq999 Protects Your Privacy
PRIVACY SUPPORT

Contact Us About Your Data

Team online

Email Support

Email [email protected] with your account username and the data request. Response within 7 business days. Attach ID proof if requesting personal data export.

Live Chat

Open your account, go to Lobby Settings, tap Help. Chat agents answer privacy questions Monday–Friday, 10am–6pm Jakarta time. Have your username ready.

Account Settings

In your qq999 account dashboard under Security & Privacy, view what data we hold, update your email or phone, and download your betting history as a PDF file.

DATA SECURITY

How We Keep Your Information Safe

Encryption & Storage

All payment data, including DANA and OVO account tokens, are encrypted with TLS 1.2 and stored on servers in regulated data centres. Backup copies are encrypted separately and retained for 90 days.

Withdrawal Verification

When you request a withdrawal, we verify your identity via email confirmation and check the destination account matches your profile. This happens before funds leave qq999, adding an extra security layer.

Login & Device Tracking

We log every login, IP address and device type. If unusual activity appears—a new city, a new device—we flag it and may ask for identity proof before approving a withdrawal.

Cookie & Tracking

Session cookies expire when you log out. Preference cookies (language, odds format) last 12 months and help personalise your lobby. We do not use tracking pixels to follow you outside qq999.

Data Retention

Betting history and account activity are kept for 3 years to comply with local law and prevent fraud. Closed accounts are anonymised after 12 months but payment records stay 7 years for audit.

Privacy Changes

When we update this policy, we email you 14 days ahead. You can request your data be deleted (where local law permits) by emailing [email protected] with your account username and ID.

Privacy Policy FAQ

Yes. Email [email protected] with your username and a photo ID. We'll send a complete data export within 7 days, including your name, email, phone, betting history, deposit and withdrawal records, device logs and login locations from the past 12 months.

DANA, OVO, GoPay and QRIS tokens are encrypted and kept only while your account is active. Payment receipts and transaction records stay 7 years for audit and tax purposes, then deleted. Your card or bank details are never stored—only transaction IDs.

Only you (via your dashboard) and our fraud-detection team (automated systems) see your full history. Game studios receive anonymised session data to improve their table streams. Customer support agents see only what you discuss in chats; they cannot browse your betting records without a specific request.

Your account is marked inactive. Personal details stay encrypted for 12 months in case you reopen. Betting records and payment history are anonymised but kept 7 years for compliance. Login logs are deleted after 12 months. You can request full deletion where local law permits.

No. We never sell personal data for marketing. We share anonymised usage patterns with our game studios (Pragmatic, Evolution, others) only to improve lobby performance and table stability. Payment processors see only transaction amounts and dates, not your betting details.

Email [email protected] immediately with details. Our team investigates within 48 hours. If a breach affects your account (unusual login, unauthorised withdrawal), we'll notify you via email and SMS within 24 hours, and support can reverse any fraudulent transactions.

Yes, we use session cookies (expire on logout) and preference cookies (12-month life). You can disable all cookies in your browser settings, but you'll need to log in every time and lose your language and odds-format preferences. Essential security cookies cannot be disabled.